Dahlia tuber sale and shipping information

 HELPFUL INFORMATION ABOUT OUR POLICIES:

  • Our tuber sale is ONLINE ONLY.

  • Tuber prices are for one tuber.

  • We only ship to Canadian addresses

  • We do not take reservations in advance. All orders will go through our website when the online store opens.

  • We will be offering  a “local pickup” option as part of the checkout process.  You can pick up your orders right here on the farm. If you want to pick up your orders please use the pickup option at checkout. The “local pickup” date will be emailed to you and will be at our farm here in Revelstoke BC. 

 

SHIPPING & HANDLING:

Shipping & handling is a flat rate based on your home province here in Canada, no matter the size of your order.   BC, AB, SK is $20.00.   MN, ON, QC is $25.00.  NB, NS, PEI, NL is $28.00.  We will be shipping all orders via Canada Post. 

Orders will begin shipping the middle of April.

    • We  pull all the dahlias out of storage at the same time and pack all orders for pick-up and delivery at the same time.
    • Once your order ships you will receive an email with tracking information.
    • We are not able to accommodate any requests for early shipping.
    • Please email if you want/need your shipment delayed to late April; info@birdtreeurbanfarm.com.
    • You will be emailed with a pick up date for your order if you chose 'Pick up' during checkout.

We only ship to Canadian addresses.

 

SALE PREP:

You will need to create an account on the site ahead of time, you cannot shop or check out without an account.

 

SHOPPING CART:

All sales are first come, first served. Items that are in your cart are not reserved until your order is complete. Your order is complete once you have checked out and received an order number along with a confirmation email. I know how frustrating it can be to have items already be sold out or gone from your cart upon checkout. It’s happened to me more times than I can count but unfortunately as a small business owner I am at the mercy of the design of the website and this part of the e-commerce functionality is completely out of my control

 

COMBINING ORDERS:

A lot of people are asking about this!  NEW FOR 2024. You can place 2 orders and I will combine them at no extra cost, but please ensure that you are adding local pick up for your second order (you cannot check out otherwise). Please don't add extra shipping charges as I am on the hook for the Shopify fee's when I reimburse anyone.

 

PRODUCT SATISFACTION:

We value you, our customer, and want you to be happy with the product that you receive from us.  We guarantee that your tubers will arrive to you in excellent condition and have one live eye.  HOWEVER, OUR TUBERS MAY NOT LOOK PRETTY OR BE HUGE. Please remember the size or shape of your tuber does not equate to the health and vigour of your plant.

Upon receipt of your order please inspect your tubers immediately and email me (with photos) if there is any damage or you have received the wrong item.  If you need to delay planting, store the tubers in a cool/dark place with the packaging open so that moisture does not build up.  After planting, if your tubers do not sprout by June 15, please contact us immediately via email at:  info@birdtreeurbanfarm.com.  Please send photos! 

I cannot refund the cost of your tuber if it has rotted in the ground.

Also, please understand that we can NOT be held responsible for improper storage once you receive your tubers OR for the weather, growing conditions, pest damage, plant performance or negligence. 

Refunds:

I will refund the cost of your tuber (but not the shipping cost), after I assess your situation, and can clarify that it is a fault with our product. Please remember it can take some time for your bank or credit card company to process and post the refund and that this delay is out of our hands.